All medical facilities prioritize patient care. However, sometimes they become caught up on common things, like readmission rates, CAHPS scores, and waiting times. To enhance the experience for patients, medical facilities need to start thinking outside the box. And sometimes, inspiration can come from places you wouldn’t expect.
At ImageFIRST, we are always on the lookout for new and innovative ideas to help us successfully deliver healthcare laundry services to facilities like yours in Vancouver, OR and other cities throughout the United States. Additionally, we always draw inspiration from unlikely concepts to help you deliver superior service to your patients.
Here are 5 practices that can aid you in providing a positive patient experience:
1. Control the “Hydra”
The growth of health systems can bring unexpected complexities that transform into an uncontrollable monster, somewhat like a hydra. As more “heads” are added to the monster and medical facilities add more services, it makes it harder for staff members to tackle this “monster” and provide a positive patient experience. Therefore, it’s important to focus on the core: patients. When completing tasks, medical staff must remember that patient satisfaction is at the heart of all they do.
2. Walk the Talk
A simple “hello” and a smile can take you far. While staff members at some facilities may just walk by patients, make sure yours are making the effort to ensure patients feel welcome. While tasks and services are important, make sure that your staff never prioritizes them over the people they’re helping.
3. Happy Staff = Happy Patients
If your staff is engaged and enthusiastic about what they’re doing, the positivity will rub off on your patients. It’s important to find ways to keep your staff happy so that they can deliver attentive and friendly service.
4. Be the One They Can Lean On
Be the place that your patients can’t live without. Deliver service that is worth an extra ten-minute drive, even if they have another medical facility nearby. If you give patients a memorable experience, they will keep coming back for you and your staff.
5. Own It
If something goes wrong, own up to it and take responsibility -- even if it isn’t your fault. If you and your staff listen to your patients’ concerns and take the time to fix the problem, they are more likely to return.
While all medical facilities have skilled staff who know how to deliver superior care, yours can stand out if all staff members go the extra mile to improve the patient experience. By simply saying “hello” or taking time out of your day to listen to a patient, you are making an impact on them that will stick.
By implementing these practices, you’ll be one step closer to managing all the heads of your facility’s own “hydra,” while providing attentive care to your patients.
Through our services, we can help you focus on what really matters by removing the burden of managing scrub and linen inventory. To learn more, or to rent bed sheets for your healthcare facility in Portland, OR, or a nearby area, visit http://portland.imagefirst.com/.