A woman in her late forties is in need of getting her annual mammogram and decides to go ahead and make an appointment to have the test done. Ever since the Affordable Care Act of 2010 (ACA) went into effect, she has had more options in selecting a healthcare provider. Not pleased with the healthcare facility she had gone to for her last mammogram, the woman decides to look for a different medical center nearby. The last time she went for her mammogram, the facility had provided her with an uncomfortable, discolored gown that had missing ties, making her feel like she wasn’t a priority.
While searching for a new medical facility, the woman suddenly remembers a conversation she had with one of her close friends. During their talk, her friend told her how amazing she thought her medical facility was, which was located in the next town over. Her friend had been ecstatic, explaining that the medical staff was friendly and that the medical gown she was provided with made her feel warm and comfortable.
The Growing Shift to Consumerism in the Medical Field
This situation is an example of how hospitality factors such as medical laundry can affect consumerism for healthcare facilities. The increase of high-deductible health plans over the past few years have provided many individuals with additional choices for picking a healthcare facility. The impact of ACA has made the medical industry increasingly competitive, and many healthcare facilities are becoming aware that they must shift their focus to the patient experience to succeed. The subject was a hot topic at the Harvard Business School Healthcare Alumni Association (HBSHAA) Conference a couple of months ago in Boston, MA, where keynote speakers discussed and promoted the trend.
Enhance Patient Perception with Top-of-the-Line Laundry Service
Are you willing to make adjustments within your facility so that the needs of patients will be met? Healthcare providers are going to have to concentrate on tailoring their services so that it appeals to patients who are now taking transparency, price, convenience and quality into account when deciding where to go for treatment. The key to increasing consumerism is to make a good impression, which can be achieved in part by providing high-quality medical laundry products, such as sheets for healthcare beds in Salem, OR.
Our laundry cleaning, renting and delivery services are cost-effective and are patient-perception-focused in numerous ways. The medical laundry products we supply meet infection prevention standards of the industry, are extremely comfortable and are always in top condition. Through our topnotch services, patients can experience linens that are bright white in color and garments that are individually wrapped for cleanliness and freshness. We abide by our 5-Point Product Quality System, which ensures that the laundry products are of the highest quality.
Providing patients with quality medical laundry products can assist with improving the overall perception of your facility. Grab the attention of consumers by making sure you are well equipped with satisfactory medical laundry products by partnering with ImageFIRST Portland. To find out how our services can make a good impression on patients, visit our website or call us today.