It’s an important question to ask:
Blog - Portland
A woman in her late forties is in need of getting her annual mammogram and decides to go ahead and make an appointment to have the test done. Ever since the Affordable Care Act of 2010 (ACA) went into effect, she has had more options in selecting a healthcare provider. Not pleased with the healthcare facility she had gone to for her last mammogram, the woman decides to look for a different medical center nearby. The last time she went for her mammogram, the facility had provided her with an uncomfortable, discolored gown that had missing ties, making her feel like she wasn’t a priority.
Put yourself in your patient’s shoes. If you were receiving care or treatment at a medical facility and the healthcare professionals provided you with linens and garments that lacked in color, looked worn and felt uncomfortable, what would you think? A thought that might surface may be that the healthcare facility doesn’t focus on the quality of care for their patients. To keep patients coming back to your healthcare facility for treatment, patient satisfaction must be achieved. As more and more healthcare centers recognize the importance of positive patient perception, the movement to improve patient experience is on the rise.